Chris London

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Experience
Other Skills
Education

Experience

Current

Coordinator / Instructor - New Brunswick Community College, Saint John, NB
Coordinate, develop, and deliver technical and business courses for students of the Information Technology and Business programs using face-to-face, blended, and online (via Brightspace/Desire2Learn Learning Management System) delivery.

Awards

2022 RBC FutureNB Excellence Award

President - Board of Directors - Saint John Theatre Company, Saint John, NB - 2019 - Present
From our About Us page: In 1990 a group of dedicated individuals got together to form a company with one simple idea in mind: Saint John is a great city and, like every other great city, it deserves a great theatre company.

President
Chair of Infrastructure Committee
Member of Executive Committee
Member of Nomination Committee

Director - Board of Directors - Elizabeth Fry Society, Saint John, NB - 2019 - 2022
From the eFry page: Our Mission is to support women and their families affected by social-economic factors that may contribute to being involved with the criminal justice system.

Chair of Governance Committee

Governor - Board of Governors - New Brunswick Community College 2016 - 2019
From the NBCC Governance page: The Board of Governors is responsible for establishing the governing policies that directs NBCC's mandate of becoming a high quality student-focused post-secondary institution that enhances the social and economic well-being of New Brunswick through training and education.

Member of Governance Committee
Member of Audit Committee

Technical Analyst - Genesys Telecommunications Laboratories, Saint John, NB
Support customers in the development of customized solutions in .NET (C#) and Java using software development kits (SDKs) that expose the protocols of Genesys solutions in a set of application programming interfaces (APIs).

Community Manager Mentor, Social Media Strategist - Sociallogical, Saint John, NB
Content co-creator and mentor to social-media-inclined business owners. Deliver courses with topics that include:

Strategies for online connectivity;
Practices for customers, prospects and employees;
Providing a deeper understanding of how web-based relationship-building can generate effective ROI for their organization; and
Practical application of various social media tools/services.

Business Analyst - New Brunswick Community College, Saint John, NB
Implement, support and promote the use of Oracle PeopleSoft Student Information Management System (SIMS) software.

Manage User Acceptance testing, locate and log quality assurance issues, and collaborate with stakeholders to ensure consistent development, implementation and application of approved policies and procedures relating;
Design, develop, and deliver face-to-face and web-based educational activites related to SIMS use;
Develop and/or adjust policies/procedures related to SIMS; and
Participate in strategic decision making and recommendations related to future implementations and enhancements.

Instructor - New Brunswick Community College, Saint John, NB
Successfully developed and delivered technical (object-oriented analysis and design, object-oriented programming, database design and development) and business (project management, organizational behavior, ethics) courses in classrooms and online via WebCT/Blackboard Learning Management System.

Project Management, Business Analysis, and other duties included:

2009 - 2011 NBCC Academic Council Member;
2009 - 2011 Project Lead for new Energy Building (NBCC Saint John);
2008 Project Lead for centralized scheduling system (Analysis & Requirements);
2007 Team Member International Exchange project (Universidad de Cienfuegos);
2007 Faculty Lead for Provincial NBCC Course Assessment Committee;
2006 Project lead for campus Online and Blended Learning/WebCT Initiative;
2005 Authored blended learning report for Growth and Development Project;
2005 Co-lead blended learning team for campus Growth and Development project;
2005 Technical advisor for project management on Growth and Development; and
Team member of: Blackboard Support Team, Professional Development Steering Team, Campus First Responder Team, International Project Proposal Team.

Awards

2007 NBCC College Excellence Award Winner (Teaching); and
2007 NBCC Saint John Excellence in Teaching Award winner.

IT Consultant - Saint John, NB
Consult and provide solutions on office layout, system design, operational requirements network, software, hardware, and telephony).

SCUBA Instructor - NAUI and SDI Instructor, Saint John, NB
Instruct Self-Contained Underwater Breathing Apparatus (SCUBA) classes and open water examinations for hundreds of learners at various levels as a certified instructor with the National Association of Underwater Instructors (NAUI) and SCUBA Diving Internation (SDI).

Project Manager - Clinical Research Facilitator, Saint John, NB
Managed projects designed to streamline clinical research of drug and medical trials.

Designed custom web-based applications and reports to enable accurate, distributed data-gathering using Active Server Pages (ASPs), HTML, Windows Servers, SQL Server databases and custom SQL queries for reports.
Managed day to day operations, including employees and information technology resources.
Served as primary point of contact for customers.
Designed and developed data entry and database applications.
Created and maintained standard operating procedures and training manuals.
Designed and created customized reporting for client and internal use.
Developed and delivered training on protocols, scripts, and data systems to employees.

Technical Account Manager - Workflow, Project Management, CRM software provider, Saint John, NB and San Francisco, CA
Served as primary point of contact and managed the technical relationship for specific, key customer accounts.

Provided sound resolution to issues raised by customers.
Coordinated software and hardware changes between support, professional services, development, and the customer.
Provided changes and updates to customer solutions as required.
Maintained regular contact to ensure customer satisfaction.

Programmer/Analyst - Leading edge software development company, Saint John, NB
Developed state-of-the-art applications using Java (J2EE - Servlets and JSPs), Solaris, and Oracle.

Enhanced products to handle Asian character data (CJK).
Created and maintained user interfaces with Java to greatly improve and solidify the company's flagship software.

Branch Manager - Network cabling and hardware provider, Saint John, NB
Managed a network design and cabling branch office with annual budget of over $500,000.

Network requirements analysis and design
Budget management
Consulting with customers
Customer sales
Purchasing
Staff supervision

Owner / Operations Manager - Internet Service Provider, Saint John, NB
Developed concept, prepared business plan, recruited investors and launched Internet Service Provider.

Grew business to provide dial-up Internet access and other services
Designed and delivered curriculum and materials for all aspects of Internet usage for introductory and advanced users.
Designed user manuals for Internet software and services for use by customers.

IT Skills/Certifications/Experience

Genesys GCP8 - System Consultant, Inbound Voice (GCP8, CIV)
Information Systems Profesional (I.S.P.), Information Technology Certified professional (ITCP)
Project Management
Systems Analysis and Design
Java/J2EE Programming
Database Analysis and Design, Programming - SQL, MySQL, Microsoft SQL Server, Oracle, Microsoft Access, Paradox
Web servers - IIS, Apache/Tomcat
Application / Database integration
Web-based interfaces - HTML, Active Server Pages (ASPs), PHP, Javascript
C/C++, .Net (C#, Visual Basic)
Some Perl, Shell scripts, Assembler, COBOL, Powerbuilder, Crystal Reports
Operating Systems - Microsoft, Mac OS X, UNIX/Solaris/Linux
Network design and cabling
Microsoft Project, Visio, Office Suite
Adobe Photoshop, Framemaker
Technical Writing
Video Production (Camtasia, etc.)

Other Skills

Instructor
Enriched Air Instructor
DSAT Trimix Gas Blender and Oxygen Service Technician
Assistant Instructor
Dive Master
SCBA Air purity Visual Inspector
Ice Diver
Rescue Diver
Advanced Diver

First Aid

Red Cross First Responder
Red Cross First Aid/CPR

Photography

Experienced digital and film photographer
Advanced photography

Military
Personal Guard to Ambassador, Embassy Security
Canadian Embassies in Kinshasa, Zaire and Port-au-Prince, Haiti
Seconded to External Affairs Security teams in Haiti and Zaire to protect Canadian government personnel and interests in unstable political environments. Duties included personal protection for Canadian Ambassadors and families, security of embassy grounds and the official residences, organizing radio security network for staff and Canadian nationals working in the country, and liaison to the security staff of other nations.

Criminal Investigator
Canadian Forces Base Halifax, NS and Canadian Forces Base Kingston, ON
Employed by the federal government as a Criminal Investigator for the Department of National Defence to handle in-depth investigations and serious offences, prepare lengthy police reports, maintain detailed records, interview suspects and witnesses, and testify in criminal court. Trained other police officers in the correct use of Police Speed Timing RADAR devices.

Infantry Officer
Canadian Forces Base Chilliwack, BC and Canadian Forces Base Gagetown, NB
Trained as an Infantry Officer.

Artilleryman
Saint John, NB and Canadian Forces Base Gagetown, NB
Employed as a reserve artilleryman operating 105mm howitzers.

Military Skills

Close Personal Protection
Physical Security of Premises
Criminal Intelligence Analysis
Criminal Investigator
Police Speed Timing Radar Instructor
Marksman
Trained - ASP Expandable Tactical Baton, Pepper Spray, various small arms, 105mm Howitzer (Artillery)

Education

Master of Education (Adult Education) - (Partial Completion)
University of New Brunswick, Fredericton, NB

Bachelor of Education (Honours, Adult Education)
University of New Brunswick, Fredericton, NB
Awards Granted

Lieutenant Governor of New Brunswick Silver Medal (Education)
Dietze-Turner Bursary in Vocational Adult Education
Third Century Fund Continuing Education Scholarship
UNB Scholarship
Dean's List

Certificate in Adult Education
University of New Brunswick, Fredericton, NB

Honours Diploma, Computer Programming Technology
New Brunswick Community College, Saint John, NB
Awards Granted

Quality Assurance Award
Dean's List

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Chris London

Experience

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Other Skills

Education